Geo Coverage Heatmap

We have introduced a new feature to report Geo coverage of a team using Heatmaps. This enables customers to see the territory coverage by aggregating location of agent & teams. This report is available under the Geo dashboard via the Coverage radio button.

The following parameters are used to determine geo coverage:

  1. Organisational hierarchy of individual user and/or selected user with their direct reports
  2. Time period: which is defaulted to 1 day and can go up to a maximum of 7 days
  3. Showing Home & Work location pinned by the agent

Show pinned locations

If the customer has enabled home & work location tagging for agents, those locations will show up in the Map. This will enable the user to identify agent geo coverage and compare that to agent’s home & work location.


Additional locations tagged by the user using location pinning can be enabled via configuration on a per client, by default only the Home and Work locations are enabled.

Heatmap views

Below is a sample heatmap view

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