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Optimizing a People Heavy Workflow for Bharti AXA

Our Impact

Established in December 2006, Bharti AXA Life brings together Bharti, one of India’s leading business groups with interests in telecom, agribusiness and retail, and AXA, one of the world’s leading companies in financial protection and wealth management. In their customer-centric commitment lie three core attitudes – Attentive, Reliable and Available. This has made Bharti AXA one of India’s leading life insurance companies. They continue to deliver innovative products and services that benefit their customers and fulfill their life stage needs. But, in scaling up, they realized that their efficiency metrics were being stressed; activity levels were low and conversion rates were dropping. It had reached a point where they had to intervene and take corrective action.

Vymo helped optimize its people heavy workflow across geographies and eliminated the subjectivity in how leads were being assigned. While earlier, supervisors assigned leads based on ‘equal opportu- nity’, Vymo enabled impact based allocations. Supervisors were able to create rules for these alloca- tions, so leads were pursued by the right Sales representative.

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mohit_sharma

“Vymo is a great solution for anyone looking at improving sales force efficiency.”

 

Mohit Sharma

– Head of Digital & Distribution Operations

Since adoption, sales reps have doubled meetings and improved conversions by over 30%. All of it enabled by features like intelligent notifications that coaches Sales representatives make the most of their efforts. While it is still early days of the engagement, the potential is promising.

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